Our Values & Ethics Our Company's Ethics and Values
• Ethics & Integrity
• Social Responsibility
• Ethics & Integrity
• Social Responsibility
At EZ Home Solutions, we believe that excellence is rooted in The Golden Rule. As such, we demonstrate this quality through not only the services we provide but also in the ways we interact with everyone who walks through our doors. Whether it's a customer, supplier, or one of our workers, they can expect us to treat them how we want to be treated – like family. To that end, we never cut corners when it comes to our materials, projects, training, or people.
But treating our customers and our workers like family isn't the only thing that sets us apart from our competitors. An obsession with perfection drives and motivates us to operate beyond the standard practices of the industry. An example of this is how we take ownership of any failures or mistakes through our lifetime warranty policy. No matter the scope of a project or the length of time between completion and an issue, our lifetime warranty guarantees that we will fix any problem caused by faulty workmanship.
Another component of what sets us apart is our sincere business practices. Our passion for ensuring customers make educated decisions pushes us to stay ahead of the curve of new materials, construction practices, and laws to keep our customers informed. We're able to achieve success in this endeavor because our team is highly agile and proactive when it comes to changes in the industry. We regularly research products, legislation, and technology to adapt to processes that can better serve our customers. On the technical end of things, we pride ourselves on being the first company in Minnesota to have AI software that provides touch-free inspections of roofs. We invested in this technology and equipped our field office members with drones to not only prevent additional damage to our customers' roofs but, more importantly, keep our workers safe.
All of this would not be possible, however, without our leadership team. From our owner who personally oversees every project to managers that supervise our training — our leaders set the example of excellence for the business as a whole.
Ethics & Integrity
Here at EZ Home Solutions, leadership plays a hands-on role in our organization and has been integral from the beginning in promoting ethics and integrity. When our owner, Robert O'Geay, established the company, he built it on the foundation of respect, stability, reputation, professionalism, and workmanship.
And when he saw that industry standards weren't tough enough, Robert pioneered his own set of standards he deemed the Code of Ethics & Competency for Remodeling Contractors. The Code holds contractors to a high set of standards that help customers determine if a contractor is right for them. A key component of how we live our values daily is enforcing this Code of Ethics. Any independent contractor we partner with and trust to work on our customers' homes must meet these standards.
Because our customers are like family to us, we strive to do everything possible to put them and their well-being first. This mentality of selfless service is also what motivates us to show up and do our jobs every day. But more than that, we understand that our customers' homes are extensions of themselves and not just a place where they rest their heads at night. With this in mind, we know how important it is for us to fulfill our obligations and treat every home that we go into as if it is our own.
For us, communication is also crucial to ethics and integrity in business. Customers who have worked with us in the past can attest to our transparency. We make it a point to set reasonable expectations and never promise more than we can accomplish or use materials we wouldn't use in our own homes. To that end, we also maintain a strict review process throughout the entire project. This allows us to answer our customers' questions and address concerns as they arise — further maintaining transparency and encouraging open dialogue.
When it comes to teamwork and accountability, we live by the age-old adage that iron sharpens iron. In this same vein, every team member, regardless of their role, works towards a common goal of helping each other become better. Because at the end of the day, we’re more than a team — we’re a family. And we share a real sense of camaraderie and genuine care for each other’s success and well-being.
To empower our workers, we start by setting a strong foundation with our rigorous training program. We require every member of our team to attend quarterly and annual training sessions, as well as any other relevant training we may offer. Along with this, we also hold them accountable with weekly one-on-one meetings where we check in with them to provide support, give and receive feedback, and address any concerns they may have.
We often stress to our team members that communication is crucial to the success of our business. Not only with customers but amongst ourselves as well. For this reason, we regularly ask them for feedback on what we can do better to help them succeed in their roles. We also have an open-door policy when it comes to communication — meaning that nothing is held back. We expect to get feedback as much as we give it and encourage our team to speak freely with us.
While the pandemic has kept us all apart, it has not prevented us from connecting professionally and personally as a team. Through establishing virtual meeting rooms where our team members can meet to discuss business, share stories, and even host virtual trivia, we've been able to build and maintain an atmosphere of belonging for all.
You'll hear us say this often, but everything just goes back to treating people like family. And ultimately, that's what trust means to us. We don't stop caring about our customers or workers the moment a project is done. That's just not who we are. And in our industry, trust is not optional. Whether it's our customers, team members, or suppliers — we know that a true partnership cannot exist without mutual trust. As such, we do everything in our power to promote and maintain this trust in our relationships with external and internal parties.
For us, building trust with our customers begins with our website. Even before they contact us, our customers have access to information and resources that can help them determine if we are the right fit for them. Should they choose to get in touch with us, our business representatives meet with them during extensive consultations to set and manage expectations, provide information, and address any concerns they may have. Lastly, we reinforce this trust with our lifetime warranty. As part of our dedication to customer satisfaction and promise that we stand behind our work, this policy guarantees that we'll spare no effort to correct a mistake caused by faulty workmanship.
Internally, trust and teamwork go hand in hand for us. In the same way that our open-door policy encourages honest feedback and conversations, we believe that this approach also establishes trust. It’s a given that any team member who joins our company can expect to be respected. And when all is said and done, we never play favorites, always distribute leads fairly, and believe in paying what our workers deserve.
You could say that as one of our core values, EZ Home Solutions was founded on and revolves around respect. We respect others, our work, and ourselves. Alongside our work ethic, this belief has resulted in positive feedback from our customers and numerous awards over the years. Including:
- The GAF Master Elite® Contractor Triple Excellence Award for Consumer Excellence, Training Excellence, and Installation Excellence
- Angie's List Super Service Award 2020
- Best Roofers in Saint Paul 2020
- Qualified Remodeler Top 200 multiple years in a row
- Qualified Remodeler Top 500 multiple years in a row
But we couldn't have done this alone. Our team is integral to our success. From email shout-outs to ringing our sales gong and more, we take great care to celebrate our workers' achievements and ensure that we acknowledge the importance of their roles within our business.
As a company that values family and community, we believe in the importance of giving back. For this reason, we partnered with the Wounded Warrior Project® to help warriors and their families thrive. Through support and sponsorships from businesses like ours, Wounded Warrior Project® has been able to deliver life-changing programs to help over 100,000 wounded warriors overcome mental health challenges, find rewarding civilian careers, lead healthy lives, and more.
Our involvement as a Corporate Champion of Wounded Warrior Project® is a priority for our business because of the impact it allows us to make on our community. We get to go to work every day knowing that what we do matters – that it contributes to this effort and a greater cause. Nothing beats that feeling.
More recently, we've joined forces with Purple Heart Homes: an organization that assists Service-Connected Disabled Veterans in renovating their current home; so they can live with the dignity and independence they deserve. We're excited to be joining this effort to give away and install roofs for service-connected disabled and aging Vets.